Buyer Notice To ensure the shoes not deformed and not damaged by squeeze, all of our shoes will be package with one inflatable bag to replace ''shoe box'', If you still want the box, please leave messages to us .Shipment We will ship your orders within 3 business days after receive the confirmation of your payment from luxlux.ca. When you choose a free shipping courier, we will choose a better courier company according to different country, if you have paid money for the shipping, we will follow your choice of courier to ship. Shipping: 1. Your item will be shipped out after the luxlux.ca verified in 1-2 days, In special cases, maybe it will be 3-5 days. 2. We ship all of our items via ePacket, SF, China Post Air Mail, DHL, TNT, UPS, EMS or Other Posts of Countries etc. Shipping by ePacket, Post Air Mail, usually it takes 20-70 days,Shipping by DHL, usually it takes 5-7 work days to arrive. It may take longer due to delay in Customs clearance, holidays, weather or the factors of force majeure. 3. We will send you a tracking number after we ship your item, please check it and keep in touch with your local Post Office or Express office. 4. Please note that buyers are responsible for all additional customs fees, brokerage fees, duties and taxes for importation into your country. These additional fees may be collected at time of delivery. We will not refund shipping charges for refused shipments. The shipping cost does not include any import taxes, and buyers are responsible for customs duties. Return and Exchange: 1. 100% of all delivered items in good quality and under strict examination before shipped. We will try our best to avod any quality problems. 2. If you are not satisfied when your receive your item, please return it within 15 days for a replacement or money back. Please contact us before you reture the items. The Buyer should be sure that the items returned are in their original conditions. If the items are damaged or lost when they are returned, the buyer will be responsible for damaged or lost, we will not give the buyer a full refund. (Back and forth the transport expense should undertake by the buyer) Feedback: 1. Your satisfaction and positive feedback is very important to us. Please give us a positive feedback and 5 stars if you are satisfied with our shoes and services. 2. If you have any questions with our shoes or service, please feel free to contact us first before you give us a negative feedback. we will try our best to solve the problems and provide you with the best customer service. Contact us: Please contact us when you have any questions. All email or messages will be replied in 24 hours